Explore the new and pre-owned inventories at our Gouverneur, NY dealership location. Located in St. Lawrence County, just a short drive from Fort Drum and Watertown. ple alike. I loved my car. I kept up with all routine maintenance and checked out every noise or vibration as soon as it happened. Then at 114,000 miles the wheels came off... literally. I had a fly by night warranty company who refused to honor the contract to fix the wheel as I’d reported the sound 4 days prior to the30 day wait period. I kept them foolishly, when a few miles later the check engine light went on. Misfire cylinder 2 - they didn’t honor that claim either after I twice fixed the problem paying almost $3000 for the equivalent of changing a spark plug. When I was cancelled for an old Uber sticker (I had driven a TOTAL of 77 miles for Uber 3 years earlier), I appealed to Chrysler corporation stating that I had borrowed an old Ford to do my car’s job during the busy Christmas season. For an additional $350, the dealership I got the car from finally had the thing back to me in mid-February. I was not given a rental car at that time. I then purchased the MOPAR warranty with a $200 deductible from Chrysler to head off any more problems. This added to my already overextended budget. The day the policy arrived in the mail - my transmission left me rolling backwards down a hill with no locomotion and no warning ( I would’ve definitely died if this had happened five miles sooner as I was passing a semi truck on the highway.) as a “covered” repair - tho not under the recall published for the same problem in later models of the 2015 Grand Caravan - I was able to procure a rental vehicle for the week it took for MOPAR to come out and look at it - borrowing the same old Ford for the other week they didn’t cover. The vehicle I got was a huge ram pick up into and out of which I was expected to get my 92 year old mother so as to attend a funeral. When the dealer finally finished up I’d been back driving the Ford for three additional days as the coverage ran out on the rental ... after 3 1/2 weeks I got the van back - loaded it with a stove for my sister and then realized it was leaking transmission fluid all over my driveway. I called the dealership and incredibly - they blamed ME for damaging the new transmission!!!! That’s when I finally lost it. Yes, I had kept my cool til then. I suspect the tow truck driver who came to get the car while I was not at home, caused that damage as well as the cracked front bumper I just discovered yesterday. But wait - there’s more- after I told them in no uncertain terms that I would NOT submit a claim to my auto insurance, they took another 5 days ( I think) to get the car back to me during which time I drove the ford which I had not yet returned to my son. After treating me very rudely they finally told me to come and get the car ... but... when I backed out of the parking spot - there on their parking lot was a big puddle of transmission fluid!!!! Incredulous and angrier than I’ve been since I had a husband I pointed at the offending spot and screamed “What is THAT?! I followed the technician back into the store as she “reassured” me they would fix it ... again! I told every customer within earshot that they d to run not walk out of that dealership and never ever by a Chrysler product if they know what’s good for them. I was just loudly expounding on how their franchise should be revoked, when they miraculously found the money to get me immediately into a rental car which had been totally impossible in the earlier cases. I drove that car for three days after which my car was returned to me. It has been almost two months and so far so good. But I will NEVER buy another Dodge. I am underwater on this car financially but much worse is that it has spent more time in the shop than all my other cars combined. I am 65 and have driven almost 2 million miles. Other people rely on me- I need a car that I can rely on.
Call: (888) 881-1526
